EAZYOPS SOLUTIONS PRIVATE LIMITED (“Eazyops”, “we”, “us”, or “our”)
Last Updated: April 28, 2026
1. Introduction
This Privacy Policy describes how Eazyops Solutions Private Limited (“Eazyops”) collects, uses, stores, and protects your personal information when you use our SaaS platform and related services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, job title, and login credentials.
- Billing Information: Payment details, billing address, and GST/tax identification numbers.
- Support Data: Information you provide when contacting our support team, including messages, attachments, and feedback.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken, timestamps, and session duration.
- Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Cookies and Tracking Technologies: We use cookies, local storage, and similar technologies to enhance your experience and gather analytics. See Section 8 for details.
2.3 Information from Third Parties
- Data from integrated third-party services is connected to your Eazyops account.
- Information from business partners or publicly available sources for account verification.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the Services.
- Process transactions and send related information (invoices, confirmations).
- Create and manage your account.
- Communicate with you — including service updates, security alerts, and support messages.
- Analyze usage patterns to improve functionality, performance, and user experience.
- Detect, prevent, and address technical issues, fraud, or security threats.
- Comply with legal obligations and enforce our terms.
4. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist in operating our Services (hosting, analytics, payment processing, email delivery) under strict confidentiality agreements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- With Your Consent: When you explicitly authorize sharing with a third party.
5. Data Storage and Security
- Your data is stored on secure servers hosted by reputed cloud infrastructure providers.
- We implement industry-standard security measures including encryption (in transit and at rest), access controls, firewalls, and regular security audits.
- Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. We may also retain data as necessary to:
- Comply with legal obligations.
- Resolve disputes.
- Enforce our agreements.
Upon account deletion request, we will delete or anonymize your data within 90 days, except where retention is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data (subject to legal obligations).
- Restrict or Object to certain processing activities.
- Data Portability — receive your data in a structured, machine-readable format.
- Withdraw Consent at any time where processing is based on consent.
To exercise any of these rights, contact us at the details provided in Section 12.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in.
- Remember your preferences.
- Understand how you interact with our Services.
- Deliver relevant content and analytics.
You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.
9. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
10. Children’s Privacy
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.